Returns

Return Policy:

You may return most new, unopened items within 30 days of delivery for a full refund of the product price less shipping and handling. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To Make Sure You Qualify For A Refund

You must have an RMA number to return items. If product is returned without an RMA number, a 20% restocking fee will be charged. All items must be returned in the original packaging.

Refund Processing Time

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Bundled Sets

Individual items from a "Complete Bedroom Package", "Bed in a Bag", or "Window Coverings Set" cannot be returned for partial refunds.  These packages are grouped and priced as a set and therefore can only be returned as a set.

Manufacturer Product Updates & Changes

Due to occasional manufacturer updates, images shown may differ from the actual product you receive. Returns based on this will be subject to the 20% restocking fee.

Damaged or Defective Items:

If you receive an item that has been damaged in transit, you may return it for a replacement.

If you receive a damaged item, please contact us using our contact us form within 10 days of receipt and let us know the details of the damage.  We will then arrange for a replacement product to be sent, along with instructions and a pre-paid label for returning the damaged item.  Please return the damaged item in its original packaging.

How To Return An Item:

If you receive a damaged item, please contact us using our contact us form within 10 days of receipt and let us know the details of the damage.  We will then arrange for a replacement product to be sent, along with instructions and a pre-paid label for returning the damaged item.  Please return the damaged item in its original packaging.

If you wish to return an item for any other reason, please contact us using our contact us form within 30 days of receipt of the item for a "Return Authorization Number".  We will then give you instructions for your return. All items must be in their original packaging. Once your returned items are received, we will credit the cost of the product minus shipping and handling.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items will not be accepted for return without a "Return Authorization Number".